Will inquisition end as Carnell calls it quits?


Incoming Small Business Ombudsman Bruce Billson.
Small Business Ombudsman and liquidator’s bane
Kate Carnell.

Insolvency practitioners can but hope that the persecution will end now that former Federal Minister of Small Business Bruce Billson has been anointed to replace the inquisitorial Kate Carnell as Australian Small Business and Family Enterprise Ombudsman (ASBFEO).

Billson did not return calls yesterday to explain how or even if his approach would differ from that of his predecessor but the news of his pending appointment called to mind Carnell’s initial overture to the profession on a wintry back in August 2017.

Invited to address the Australian Restructuring, Insolvency and Turnaround Association (ARITA) national conference in Melbourne, Carnell froze the marrow in her audience’s bones, informing them that insolvency practitioners were required under legislation to work in the best interests of the business to which they’re appointed.

Many must’ve been shocked to learn that they’d been labouring erroneously on behalf of creditors for years.

Citing complaints from her constituents Carnell admonished registered liquidators who’d accepted appointments as a receiver.

Their sin? Advancing the interests of their appointors ahead of working in the best interests of the business.

“ … it often appears that the receivers work for the biggest creditor, which is usually a bank,” she said in a press release issued at the conference.

“There is sometimes a potential conflict between the interests of a creditor and those of a distressed business.”

Carnell’s solution was to propose the establishment of an independent dispute resolution mechanism for business owners who’d surrendered their collateral to a lender and then presumed to judge the competency or integrity of the process by which the receiver dealt with that collateral.

For the outgoing ombudsman conflicts only seemed to cut one way and her fervour for inquiry led her in October 2019 to announce the launch of the Insolvency Practices Inquiry, “to investigate if current insolvency practices achieve the best possible outcome for small and family businesses in financial trouble.”

Seemingly blind to the fact that the primary aim of insolvency is not to return an enterprise to its owners after restoring it to a level of viability that the owners were incapable of either attaining or maintaining, she said: “Few small businesses that enter formal insolvency administration are able to navigate their way through the process to reach a restructuring agreement”.

What seemed of less concern was the appalling dearth of management skill, accounting competency, commercial nous and financial discipline among her small business constituency, who constitute the largest single group of tax defaulters in Australia.

Given the expectations among small business owners generated by Carnell’s one sided campaigning, insolvency practitioners can only hope that in Billson it won’t be a case of new face, same old Torquemada. Support INO’s continued chronicling of the insolvency sector.

5 Comments on "Will inquisition end as Carnell calls it quits?"

  1. I hope Bruce knows how to feed the flying monkeys, they get very hangry very quickly. If anyone has the address for Dorothy to send a thank you card to, it would be appreciated.

  2. Ding Dong

    Bankers will be glad to see the back of her too.

    Public policy dictated through the prism that all small business people are pure as the driven snow and highly competent while liquidators and bankers are evil self-serving people driven by greed.

    Bilson would appear to be well qualified but has a history of being sloppy around his own affairs and consequently accident prone.

    If the office of the ombudsman is full of Carnell acolytes then I fear any attempted change in course may end up in a scandal. Hopefully he has already identified this as his greatest risk and taking serious action to ensure he is clean as a whistle at all times.

  3. Stephen Williams | 26 February 2021 at 10:44 am | Reply

    I was at that conference. I always enjoy the ARITA conferences, but I must say even by their very high standards that presentation is one I’ll never forget. There was a time during the presentation when it really looked like some people were going to storm the stage! Carnell clearly had no understanding of the role of a Receiver, in particular, but the things she said about the profession were deeply offensive. As we all know it is overwhelmingly, if not exclusively, the case that small businesses fail because the people who own them have no idea what they are doing, as you have observed in your article. They regularly leave their employees and suppliers (generally small business owners themselves) high and dry. Directing their attention to proper (mandatory?) education of small business owners in the basics of management is a far more productive use of their time and resources. It’s easier to bash an IP, though.

    • Stephen, thank you for your comment and for demonstrating the courage to put your name to your words.
      Leonidas the 1st would have approved.

    • Thanks, Stephen

      That was most definitely the feeling of the audience.

      Her comments were deeply offensive and utterly ill-informed…and were a harbinger of times to come

      Ms Carnell never intended to work collaboratively with us to help find solutions for SMEs in distress and, in so doing, let down the constituency she was meant to represent

      We genuinely hope for a better, more cooperative and evidence-based relationship with Mr Billson

Leave a comment

Your email address will not be published.